jet baji's Privacy Policy
Your personal information is very important to us. This policy explains how jet baji collects your information, the purposes for which it is used, and how it is kept secure.
Introduction and Scope
jet baji is an online betting and casino platform serving users in Bangladesh. This privacy policy ("Policy") applies to the jet baji website (jetbaji.cam), mobile application, and all associated services.
The main purpose of this policy is to clearly inform you about what information we collect, why we collect it, how we use it, and what your rights are. jet baji believes that data protection is not merely a legal obligation, but an essential part of maintaining a relationship of trust with our users.
This policy works in conjunction with the Terms and Conditions, and together the two documents form the overall framework for use of our platform. If you do not accept the terms set out on this page, you will not be able to use jet baji's services.
This policy is written in accordance with data protection principles applicable in Bangladesh. We respect user privacy and are committed to protecting their information.
Information Collection
2.1 Information Provided Directly
When you register an account on jet baji, use our services, or contact us, we may collect the following information:
- Full name (in Bengali or English)
- Mobile number and email address
- Date of birth (for age verification)
- Bank account number or mobile banking details (bKash, Nagad, Rocket, Upay)
- National ID card or passport details (for identity verification)
- Transaction history and amounts
- Gaming preferences and betting activity
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically. This includes:
- Device information (model, operating system, browser type)
- IP address and general geographic location
- Time of access, time spent on the site, and pages visited
- Referral source (how you found jet baji)
- Login time and session information
2.3 Information Received from Third Parties
In some cases we may receive information from trusted third parties, such as identity verification services or payment processors. This information is used solely to verify your identity and complete financial transactions.
Use of Information
jet baji uses collected information for specific and legitimate purposes. No information is used in an irrelevant or excessive manner. We use your information for the following:
3.1 Account Management
Your information is needed to create, verify, and secure your account. This includes confirming your identity, assisting with password recovery, and preventing unauthorised access.
3.2 Transaction Processing
Your payment information is used to process deposits and withdrawals. A record of every transaction completed via bKash, Nagad, Rocket, Upay, and bank transfer is kept.
3.3 Service Improvement
By analysing your usage patterns, we continuously improve platform performance and user experience. Information about which games are most popular and which payment methods are used most often helps us raise the quality of our services.
3.4 Customer Support
When you contact us via live chat or email, your account and transaction information enables us to provide fast and accurate assistance.
3.5 Responsible Gaming Monitoring
We monitor users' gaming activity so that problematic behaviour can be identified at an early stage and the necessary support provided. Ensuring responsible gaming is one of our core responsibilities.
3.6 Legal Compliance
We are required to retain and use certain information in order to comply with applicable laws, prevent fraud, and meet anti-money laundering (AML) regulations.
Cookies and Tracking
Cookies and similar tracking technologies are used on the jet baji website. Cookies are small text files stored in your browser or on your device.
5.1 Essential Cookies
These cookies are essential for the site to function properly. They are used to maintain login sessions, manage security tokens (OTP), and keep payment sessions secure. Disabling these cookies will disrupt the core functions of the site.
5.2 Functional Cookies
These cookies are used to remember your preferences (such as language selection and preferred game category), making your experience more convenient on future visits.
5.3 Analytics Cookies
Information about which pages are visited most, how long users stay on the site, and where issues occur is used to improve our services. Data collected by these cookies is generally anonymous.
5.4 Cookie Controls
You can delete or block cookies at any time through your browser settings. Please note, however, that disabling essential cookies may make it difficult to log in to the site or complete transactions.
Information Security
jet baji has implemented multiple layers of security measures to protect your information. We follow industry best practices and regularly review our security arrangements.
6.1 Encryption
All data between your browser and our servers is protected by SSL/TLS encryption. You can confirm this by checking for "https" in the browser address bar. Strong encryption technology is also used when storing payment information.
6.2 Access Controls
Only authorised staff can access your information, and only the information required for their work. All access activity is logged and regularly audited.
6.3 Two-Factor Authentication
OTP-based Two-Factor Authentication is available to secure your account. Additional verification is required for important actions such as changing a password or making a withdrawal.
6.4 Security Breach Management
If a security incident occurs, we take immediate action and notify affected users as quickly as possible. Our incident response plan is regularly tested.
Your Rights
jet baji respects your data protection rights. You have the following rights and we are committed to helping you exercise them:
7.1 Right of Access
You may request to know what information we hold about you. We will provide a detailed summary within a reasonable time.
7.2 Right of Rectification
If any information on your account is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your profile settings.
7.3 Right of Erasure
In certain circumstances you may request that your information be deleted. However, some information must be retained for a specified period to meet legal obligations (such as keeping transaction records under anti-money laundering regulations).
7.4 Right to Object to Processing
You may object to the use of your information for marketing communications, and this consent can be withdrawn at any time. However, the ability to object to the processing of information required for running our services is limited.
7.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our customer support team. We will endeavour to respond to your request within 30 working days. For complex or multiple requests this timeframe may be extended, but we will keep you informed.
Data Retention Period
jet baji retains your information only for as long as necessary. When determining the retention period we consider the following:
- Whether the original purpose for collecting the information has been fulfilled
- Whether applicable law specifies a retention period (such as for financial transaction records)
- The possibility of legal claims or disputes
- Guidance from regulatory authorities
Information relating to active accounts is retained for as long as the account remains active. Even after an account is closed, some information must be kept for a specified period due to legal obligations. Once that period has passed, the information is securely deleted or anonymised.
Minors
jet baji's services are exclusively for persons aged 21 or over. We do not intentionally collect personal information from anyone under the age of 21.
An age verification process is in place at the time of account registration. If a user registers with a false date of birth and this is subsequently proven, the relevant account will be immediately closed and the information deleted.
If you become aware that a minor has created an account on jet baji, please notify our customer support team immediately. We will take swift action.
For more details, please read our Responsible Gaming section, where the steps we have taken to protect minors are discussed in full.
Policy Changes
jet baji may update this privacy policy from time to time to keep pace with changes in our services, technology, or legal environment. Depending on the nature of the change, we will notify you in the following ways:
- Minor changes: the "Last Updated" date at the top of this page will be changed.
- Significant changes: a notification will be sent to your registered mobile number or email.
- Fundamental changes: a clear notice will be displayed on the platform before the changes take effect.
Continuing to use jet baji after a change has been made will be considered as your acceptance of the new policy. If you do not agree with the new policy, you may stop using our services and request that your account be closed.
Previous versions of this policy are available on request.
Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our customer service team is available 24 hours a day, 7 days a week to assist you in both Bengali and English.
To learn general information about jet baji, visit our About Us page. For quick answers to common questions, you can refer to our FAQ section.